Shipping Policy

Shipping Policy

Processing Time:
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment. Processing times may be extended during high-demand periods or sales events.

Shipping Methods & Delivery Time:
We offer the following shipping options:

  • Standard Shipping: 5-10 business days

  • Express Shipping: 2-5 business days

  • International Shipping: 7-15 business days (varies by destination)

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs processing and carrier delays.

Shipping Rates:
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions on select orders—please check our website for updates.

Order Tracking:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment.

International Shipping & Customs:
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. PattyBeautyHair is not responsible for delays caused by customs processing.

Address Accuracy:
Please ensure that your shipping address is correct before completing your order. PattyBeautyHair is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

Lost or Stolen Packages:
PattyBeautyHair is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you did not receive it, please contact the shipping carrier for assistance. We recommend selecting a secure delivery location to prevent package theft.

Damaged or Missing Items:
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will work with you to resolve the issue as quickly as possible.

Returns & Refunds:
Please refer to our Return Policy for details on returning items. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

Contact Us:
If you have any questions or concerns regarding your order, please reach out to our customer service team at info@pattybeautyhair.com or call us at +1 (407) 633-8140.

Thank you for shopping with PattyBeautyHair!